The guarantee period set by the law is 24 months from the receipt date of the goods by the Buyer and applies to manufacturing defects, not to normal wear and tear.
If the Buyer is a commercial entity, the Slovak Commercial code applies and the warranty length is 12 months from the receipt date.
If the Buyer discovers manufacturing defects, he or she is expected to report them immediately after receipt to lebeddie@lebeddie.com, stating Buyer’s name, address, invoice number and a detailed description of the defect including a picture for better identification. Seller’s representative will contact the Buyer and will agree on the delivery method and the method of providing the Buyer with a product without defects.
In the case of a warranty claim, the Buyer reserves the right to choose either free repair of the product or free replacement with a new product. If the Buyer and the Seller agree, a refund appropriate to the severity of the damage can be negotiated.
If the product has been damaged by improper use by the Buyer and/or accidents, the warranty does not apply.
Lebeddie products are individually handmade, and the delivered goods may differ from the product images.
The warranty process shall be finalized within 30 days since the warranty claim has been made by the Buyer.
The invoice also serves as a document support Buyer’s warranty claim.
Repairs:
In case of Lebeddie Dog Beds, the Buyer is entitled to a one time free repair of the Dog Bed’s outer cover and/or side bolsters. The shipping costs are paid by the Buyer.
In all further instances, an estimated price will be offered to the Buyer by the Seller. The repair price of the Dog Bed outer cover and/or side bolsters will never be higher than 30 Eur incl. VAT per one component plus shipping costs.