Shipping
We always strive to send your order to your doggy within 2 working days from receiving your order. We usually ship products on Tuesdays and Thursdays. The delivery time within EU is 5 working days or less from the day of shipment. If from any reason we are not able to fulfil this pledge, we will contact you with the estimated delivery timeline.
If you ordered a customized product, e.g. having a name embroidered on the Dog Bed or choosing a custom color combination, the delivery time is usually 2 weeks. In the busiest season (November, December), the delivery time may be longer and we will contact you individually with an estimated timeline.
Prices
Free shipping on orders above €50 applies to all countries within the EU. Orders below €50 will be charged as following:
Slovakia:
Home Delivery: €4,20 incl. VAT
Packeta: €3,50 incl. VAT
Czechia:
Home Delivery: €6,60 incl. VAT
Packeta (Zásilkovna): €4,20 incl. VAT
Rest of Europe: €7,90 incl. VAT
In case of Norway and Switzerland, we charge a customs clearance fee (34,2 Eur incl. VAT).
Change of Size
If you found out you ordered the wrong size and would like to change it, the process is super simple. Just send us an e-mail at lebeddie@lebeddie.com or a message on Instagram. We will send the delivery service with the new size to you and you will directly hand over the old size to them. The whole operation including shipping fees for both ways is €10 (please do take a careful look at the Size Chart though so that we do not burden the environment).
Returns
If you decided you no longer want a Lebeddie product and would like to withdraw from the purchase, simply inform us of your intent to return the product within 14 days of receipt. You then have another 14 days to send the product to us. The product must be unused and in original packaging.
Send us an email to lebeddie@lebeddie.com indicating your intent of returning the product and your order number. We will send you a refund as soon as we receive the product. In case you would like us to take care of the return process, we can send the delivery service to your door and the cost of the whole operation will be €5.
Feel free to send us the e-mail in the following format:
To: lebeddie@lebeddie.com
I hereby withdraw from our contract for the purchase of the following good(s): (product name, color, size)
Order number:
Ordered on (date) / received on (date)
Name of the customer:
Address of the customer:
Signature of the customer:
Date: